Listening to customers is an essential part of improving and delivering our services. Over the past year, thousands of customers have used our Rant & Rave SMS tool to tell us their experience of a repair or other service received.
In addition, alongside all housing associations, we are required to carry out a quarterly customer perception survey to understand what customers think of our homes and services. Customers are contacted by phone to complete the survey.
This is part of the new Tenant Satisfaction Measures (TSMs) developed together with residents, housing associations and the government. The results will be reported to the Regulator of Social Housing in 2024, and you will be able to see how we've done.
We've appointed a market research company, Acuity, to carry out these telephone interviews. They will be contacting the first group of customers in June and then each quarter. The results will help us see how we're doing and where we need to make improvements.
If you are one of the customers contacted to take part, we'd really appreciate your honest feedback.
The details below will help you identify a call from Acuity.
What number to look out for?
If you receive a call from Acuity the number displayed will be 01273 093939, which is a Brighton Area code.
When might I be called?
Acuity will make calls between 9am and 8pm, Monday to Friday, and between the hours of 10am and 6pm on Saturday.
If you have any questions about these surveys, please contact Katie Perkins on 01225 715 715.
