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Our Stores are Open!

 

Curbside Pickup is Now Available

Mud Bay is committed to helping pet owners care for their pets while doing our part to reduce the spread of Covid-19. Like grocery stores, pet stores are categorized as an essential business in both Washington and Oregon, so our stores will continue to remain open. 

Click here to read more from Lars and Marisa our co-CEOs
 
ON YOUR NEXT VISIT
Here are a few things to look for the next time you visit our stores, as well as an update about inventory and our commitment to fair pricing.
  • Free Curbside Pickup: Customers can call in their orders for curbside pickup. Visit our locations page at mudbay.com for store phone numbers.
  • Social Distancing: It's not in our nature to be socially distant, but we'll do the six-foot shuffle together to keep everyone safe. Look for the blue tape on our floors and our in-store signs for guidance. We are also limiting the number of customers in the store, and we hope you'll understand if you're asked to wait outside while other customers finish their shopping.
  • Reducing Contact Points: To help reduce the spread of germs, our stores have increased their daily cleaning protocols. We now have hand-washing stations outside every store for customers to use. Bulk biscuit scoops are one-time use, and it's not necessary to sign credit cards.
  • Store Hours: To better meet the needs of our employees and customers at this time, we have temporarily adjusted our store hours. Please visit mudbay.com for up-to-date store hours.
  • In-stock Stores: We have increased the amount of product we are stocking at each store to help make sure we have what customers need and our stores are being replenished multiple times each week.
  • No Surge Pricing: As always, we are committed to pricing that provides our customers with every day great value that is often lower than online or other brick and mortar competitors. 
CARING FOR MUDDIES
Through all of the uncertainty of the last few weeks, our more than 500 dedicated Muddies have been nothing short of amazing. Here are a few of the things Mud Bay is currently doing to help support and care for Muddies. 
  • Thank You Pay: Muddies in customer-facing roles are currently receiving an additional $2 per hour for time they spend in stores.
  • Mud Bay Helpers: We are hiring more than 90 seasonal Mud Bay Helpers to support our stores, and to help support our community. 
  • COVID-19 Special Benefit: Mud Bay will pay Muddies for 50% of scheduled hours they can’t work as a result of COVID-19 for up to a maximum of 15 workdays. Personal leave is also being offered to Muddies who aren’t able to work right now.
  • Shortened Store Hours and Closures: We have temporarily reduced our store hours to give Muddies time to care for themselves and their families. Stores can individually adjust their open hours if they are having staffing concerns, which can include closing for lunch to give their team a break. 
For updates and more information on how Mud Bay is navigating through COVID-19, please visit our website

Thanks for being a Mud Bay customer, and for all of your ongoing support.
 
With much appreciation,
 
Mud Bay

Call your store today to place your
curbside pickup order! 

Not sure what you regularly buy? A Muddy can look up your purchase history with your phone number. Or, if you don’t currently track your purchases, we can still help you find the right food over the phone.

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customercare@mudbay.com

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